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Refund and Cancelation Policy

Effective Date: 01 November 2024

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At ScholaSoftware, we are committed to providing a seamless and satisfactory experience for our clients. This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds or cancellations. By purchasing our software and services, you agree to the terms stated herein.

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1. Refund Policy

1.1 Digital Software Purchases:

  • Refunds are not available once the installation, onboarding, or use of ScholaSoftware has commenced.

  • If the software has not been accessed, installed, or used, a refund request must be submitted within 3 days of purchase.

1.2 Services (Training and Support):

  • Fees for training sessions, onsite services, and additional support are non-refundable once the service has been provided or the session scheduled.

  • For unused services, a partial refund may be issued if cancellation occurs at least 72 hours before the scheduled service.

1.3 Exceptional Cases:

  • Refunds may be considered for technical issues that prevent the software from functioning as promised if ScholaSoftware cannot resolve the issue within 20 business days.

 
2. Cancellation Policy

2.1 Software Subscription or License:

  • Clients may cancel software subscriptions or license renewals by providing written notice at least 45 days prior to the next billing cycle.

  • Cancellation requests must be sent to contact@scholasystem.com.

2.2 Scheduled Services:

  • Onsite training or support services can be canceled with no penalty if notice is given at least 5 business days before the scheduled service.

  • Cancellations made less than 10 business days before the service will incur a cancellation fee of 30%.

2.3 Termination of Agreement:

  • ScholaSoftware reserves the right to terminate subscriptions or services if a client violates the Terms and Conditions or engages in fraudulent activities.

  • No refunds will be issued in such cases.

 
3. Process for Refunds or Cancellations

3.1 Submitting a Request:

  • To request a refund or cancellation, email contact@scholasoftware.com with purchase details, the reason for the request, and supporting documentation.

3.2 Review and Resolution:

  • Refund and cancellation requests will be reviewed within 10 business days.

  • Approved refunds will be processed within 30 business days and credited to the original payment method.

 
4. Non-Refundable Items

  • Installation and setup fees once services have commenced.

  • Customized modules or features built specifically for the institution.

  • Services rendered before cancellation, including partially completed services.

 
5. Disputes

If you are dissatisfied with the resolution of your refund or cancellation request, contact contact@scholasoftware.com to escalate the issue. We are committed to addressing concerns fairly and promptly.

 
6. Contact Us

For any questions about this policy, please contact us:
Email: contact@scholasoftware.com
Phone: 081-170-9736

 

By purchasing ScholaSoftware or related services, you acknowledge that you have read and agree to this Refund and Cancellation Policy.​

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