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Delivery and Installation Policy

Effective Date: 01 November 2024


At ScholaSoftware, we are committed to ensuring a seamless delivery and installation experience for our clients. This policy outlines the procedures and expectations for the remote delivery of ScholaSoftware, installation services, and user training.

 
1. Delivery of Software

1.1 Remote Delivery:

  • ScholaSoftware is delivered digitally and installed remotely on your institution's servers or via our cloud-based infrastructure.

  • Upon purchase, access credentials and all necessary files will be provided via email or secure download links.

1.2 Delivery Timeframe:

  • Access to the software is granted within 3 business days after payment is confirmed and account setup is completed.

  • Clients will be contacted within this timeframe to coordinate installation and initial configuration.

 
2. Installation Process

2.1 Remote Installation:

  • Our technical team will perform the software installation remotely. Clients must provide required access to systems for installation and configuration.

  • The remote installation process is typically completed within 1–3 business days, depending on the complexity of the institution's systems.

2.2 Onsite Installation:

  • Onsite installation services are available upon request and may incur additional charges.

  • For onsite installations, clients are responsible for providing a suitable workspace, system readiness, and network connectivity.

2.3 System Requirements:

  • Clients must ensure their systems meet the minimum technical specifications outlined in the ScholaSoftware System Requirements Document before installation begins.

 
3. Training for Users

3.1 Remote Training:

  • User training is conducted via video conferencing platforms and includes live tutorials, interactive Q&A sessions, and comprehensive documentation.

  • Training sessions will be scheduled at mutually agreed times after installation.

3.2 Onsite Training:

  • Onsite training is available for an additional fee. Trainers will work directly with your staff to ensure thorough onboarding.

  • Travel and accommodation costs for onsite training will apply and will be included in the service quote.

 
4. Support and Maintenance

4.1 Post-Installation Support:

  • Clients receive 6 months of free support post-installation, which includes troubleshooting, software updates, and technical assistance.

  • Additional support can be purchased through our Support Plans Policy.

4.2 Interruptions or Delays:

  • In the rare event of service interruptions or delays due to unforeseen circumstances, clients will be notified immediately. Alternative arrangements will be made to minimize inconvenience.

 
5. Refund and Cancellation Policy

  • Refunds are not available once the installation process has commenced due to the digital nature of the software.

  • Cancellations prior to installation may be subject to administrative fees.

  • Please refer to our Refund and Cancellation Policy for detailed terms and conditions.

 
6. Contact Us

If you have any questions or concerns about the delivery or installation process, please contact us at:
Email: contact@scholasystem.com
Phone: 081-170-9736

 

By purchasing and using ScholaSoftware, you acknowledge and agree to the terms outlined in this Delivery and Installation Policy.

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